Deficiencies of practical rationality in organizations
Suppose we are willing to take seriously the idea that organizations possess a kind of intentionality -- beliefs, goals, and purposive actions -- and suppose that we believe that the microfoundations of these quasi-intentional states depend on the workings of individual purposive actors within specific sets of relations, incentives, and practices. How does the resulting form of "bureaucratic intelligence" compare with human thought and action? There is a major set of differences between organizational "intelligence" and human intelligence that turn on the unity of human action compared to the fundamental disunity of organizational action. An individual human being gathers a set of beliefs about a situation, reflects on a range of possible actions, and chooses a line of action designed to bring about his/her goals. An organization is disjointed in each of these activities. The belief-setting part of an organization usually consists of multiple separate processes culm...